Acumen Insights

In Bed or In The Bathroom, Email Is Everywhere

By November 18, 2016 No Comments

A study from Adobe found Americans are practically addicted to email, checking it around the clock no matter where they are or what they are doing. In fact, more than half of Millennials check email from the bathroom! On average, survey respondents reported using email six hours a day, or 30+ hours a week. Nine of 10 respondents said they check personal email at work and work email from home, and more than one third reported having multiple personal accounts. Email is a cornerstone of workplace culture as well as a powerful tool for productivity and collaboration; thirty five percent said they prefer communicating with colleagues via email, putting it on par with face-to-face collaboration. The study found that outside of work, Americans most commonly check their email while watching TV (70 percent), from bed (52 percent), on vacation (50 percent), while on the phone (43 percent), from the bathroom (42 percent) and even while driving (18 percent). Millennials are more mobile and frequent users of email than any other age group. They are more likely to check work email outside of normal work hours. Eighty eight percent use a smart phone to check email, and they are more likely than any other age group to check email from bed (70 percent), from the bathroom (57 percent), or while driving (27 percent).

The survey revealed respondents have a complicated relationship with email. Although Americans are using email more than ever, many also experience email fatigue. Twenty four percent of respondents said they check email “way too much,” and 34 percent reported having had to create a new email address due to an overwhelming amount of spam. Most tellingly, four out of 10 reported going on self-imposed ‘email detox’ programs, avoiding their inboxes for an average of five days.